Support
Frequently Asked Questions
Ordering
Add products to your cart and submit an order request at checkout. This is not a live payment; it reserves your items and lets our team follow up to confirm details.
Delivery
We deliver in California, Colorado, Michigan, Arizona, Nevada, Massachusetts, Oregon, New York, New Jersey, New Mexico, Connecticut, Maryland, Missouri, Maine, and Minnesota, each fulfilled from our own licensed premises in that state. Cannabis can't lawfully cross a state line, so we never ship between them. Choose Local Delivery or Out-of-Town Shipping at checkout, and our team confirms which is actually available for your address when they contact you. Both are free.
Payment Process
Cannabis payment processing is tightly regulated and most card networks don't support on-site checkout for these products. Instead, our team contacts you after your order request to share secure, compliant payment instructions.
Returns
Due to state regulations, cannabis products generally cannot be returned once they leave our facility. If you received an incorrect or defective item, contact us within 24 hours and we'll make it right.
Account
No account is required to submit an order request, though creating one lets you track order history and save delivery details for next time.
Lab Testing & Quality
Every listed product is tested by an accredited third-party lab before it goes on sale. See our Quality Standard page for exactly which categories are screened per format.
Emerald Circle
Our upcoming membership program: early access to limited drops, member pricing, and priority support, free to join. It doesn't have live point tracking yet; see the Emerald Circle page for what's planned and how to be notified when it opens.
Still have a question?
Our team can walk you through a specific lab result, order, or delivery question.